Categories
Coronavirus News

We are open: Local retailers adapt to stay afloat

In recent weeks, multiple local retailers, from Oyster House Antiques to Angelo Jewelers, have been forced to shut their doors due to Virginia’s stay-at-home order. But others are adopting contactless business models, and customers are still streaming in.

Shenanigans Toys & Games, on West Main Street, has made the transition to online shopping. Customers can peruse items on the store’s website, then place their orders online, over the phone, or through social media. To encourage people to shop locally, the store offers free delivery for Charlottesville and Albemarle County residents, and contactless curbside pick-up for all customers, says owner Amanda Stevens.

“There’s an expense to offering free delivery, and that’s something that I’m taking on in an effort to keep my customers with me [and] get by,” says Stevens. The store’s seen a rise in sales of puzzles, arts and crafts, games, and outdoor toys. Stevens also hasn’t had to lay off any employees—instead, she’s hired several more to help with deliveries. 

“I’m blown away by the community support,” she says. “I’m so thankful to be a small business in Charlottesville, where people care about trying to make sure that we’re here when this is all said and done.”

Longtime sportswear staple Mincer’s, at The Shops at Stonefield and on the Corner, has also gone online, and offers free shipping for customers who spend $10 or more. For those who live within a couple hundred miles of the store, purchases generally arrive in a day, says owner Mark Mincer.

Unfortunately, the store laid off some of its staff, because business has had “a huge drop off from what we normally do,” says Mincer. The handful of people currently on staff make sure to stay in separate rooms, as they work on shipping orders, among other daily tasks. Like Shenanigans, Mincer’s has seen a big uptick in jigsaw puzzle orders, and is now sold out until next month. 

“It’s not going great. It’s not going terribly. But it’s going,” says Mincer. “I think things are going to get better at some point…we are trying to get one of those PPP loans from the government to try to help pay the hourly employees, especially the one who are not able to work.”

“There’s [also] been some talk about possibly delaying the collection of sales tax, payroll tax, or income tax,” he adds. “If any of those due dates are postponed…it’ll definitely help.”

While relying mainly on website and phone orders, The Happy Cook, in Barracks Road Shopping Center, is allowing customers to make in-store purchases, but in a limited capacity.

“We are allowing ourselves to be open for intentional shopping. If people call in advance and know exactly what they’re looking for, they [can] come in, make sure that is what they want, pay, and leave, so that we aren’t having interaction with them,” says owner Monique Moshier.  “We’re normally seeing…in total for a day, maybe 10 people [do this].”

For customers who don’t need to come into the store, The Happy Cook offers curbside pick-up, and free delivery for those within a 15 miles radius. It also posts no-cost daily cooking tutorials on Facebook, and streams one to two hour-long cooking classes per week with a professional chef ($20 per Zoom account). 

“From a business perspective, it’s just challenging all around…the revenue is sustainably diminished from a regular day. Every transaction probably takes three to four times more work than it used to,” says Moshier. “But it really has been so encouraging to feel like the Charlottesville community is recognizing that, and is really trying to get behind [local businesses]…customers are going out of their way to be like ‘Hey, I don’t necessarily need this today, but I’m not affected by this financially, so I am buying these things because I want to support you.’”

In order for area retailers to survive this difficult time, residents need to shop local as much as possible, not just now but long after the epidemic is over, says Elizabeth Cromwell, CEO of the Charlottesville Regional Chamber of Commerce, which has been working to provide the business community with information on loans, grants, and other forms of relief.

“Everybody should look at a local organization first and see if they can fulfill your request,” says Cromwell. “And as major organizations like UVA, the city, and the county reopen in the coming months, we are certainly going to be advocating that [everyone] make a very specific effort to buy local wherever possible.”

Even when you aren’t able to get what you need from an area business, “leave a review for somewhere you have shopped with on Google, Yelp, or any social media platform,” adds Stevens. “Those reviews go such a long way.”

Correction 4/16: The original version of this story inaccurately stated that business at Shenanigans Toys & Games has been “booming.” While the store has seen a rise in sales for certain items, sales are down overall, and it is struggling with the added expenses of free delivery. 


To see who’s open and what they’re offering, check out these lists from the Charlottesville Chamber of Commerce.

Categories
Living

The baron of baked goods: Luck, talent, and “some darn good pie” led Brian Noyes to foodie fame

Serendipity has been a good friend to Brian Noyes, owner of the acclaimed Red Truck Bakery. With locations in Marshall and Warrenton, Virginia, 45 employees, and orders pouring in online, Noyes’ business is better than ever and his homespun image endures, in spite of his enormous success.

He tells the story of that success, and describes his impossible good luck, in the Red Truck Bakery Cookbook: Gold-Standard Recipes from America’s Favorite Rural Bakery, first published in October 2018 and already in its second printing. Noyes is so fortunate, and he drops so many names—including Tommy Hilfiger, who sold him the signature red truck, and John Wayne, who once made him a tuna sandwich—that you kind of want to hate the guy.

But save your hate for someone who deserves it, because Noyes is a sweetheart, a California boy who became a Virginia country gentleman with a taste for the local moonshine that he also uses in  some of his recipes. That part of his personality comes through in his storytelling, which is endearing and full of meaning. He frames his recipes with stories of the people, places, and flavors that influenced him, so the book is both autobiographical and instructional.

About that tuna sandwich: Noyes was 19 and working as the art director of a weekly newspaper in California when he stopped by Wayne’s house to return photos that the paper had borrowed for a story. The door opened, and there stood The Duke, who invited Noyes in for lunch. He watched as the actor methodically made the tuna salad—mayo, a pinch of salt, chopped pickles and celery, more mayo—and began building the sandwiches. “Before adding the top slice of toast,” Noyes writes, “he looked right at me, and smashed a fistful of potato chips into the tuna filling, commanding in his drawl, ‘This is why you’ll like this.’”

Noyes still makes tuna sandwiches the same way. More importantly, he writes, “John Wayne’s lesson sticks with me 40 years later: there are no rules.”

Serendipitous? Yes. But the lesson also underpins Noyes’ cooking philosophy: putting a twist on classics and making them his own. For example, instead of the tried-and-true Virginia ham biscuit, he creates ham scones, and his version of skillet cornbread is slathered with pimento cheese frosting.

Before Noyes launched Red Truck Bakery, in 2007, he worked for 30 years as an art director at various magazines, landing finally at The Washington Post. He used his vacation time to attend cooking schools, and to take food-focused road trips all over the South—with his architect husband Dwight McNeill by his side and a beat-up copy of Jan and Michael Stern’s Roadfood in the glovebox. On weekends at home, Noyes cooked and baked. One day in 1997, while he was preparing peach jam for his first-ever entry in the Arlington County Fair, a friend stopped by with some crystallized ginger. A spur-of-the-moment decision to chop some up and throw it into the pot—along with cinnamon, nutmeg, and sugar—resulted in a spicy-sweet jam that won Noyes four awards, including first prize, and the title of grand champion.

Brian Noyes. Photo: Dwight McNeill

Noyes went on to start a small-batch bakery out of the kitchen of his country home, in Orlean, Virginia. He delivered breads, pies, and granola to three small, rural stores in the now-famous red truck (which he bought online, later learning that Hilfiger was the seller), and launched a website to sell his goods.

Some of those goods—fruit pies, quiche, and granola—were served at a 2007 picnic in Rappahannock County attended by The New York Times food writer Marian Burros. Red Truck Bakery ended up leading Burros’ Christmas roundup of her 15 favorite national food purveyors. The day after the story appeared, Noyes’ website traffic skyrocketed from two dozen hits to 57,000 in a single day.

After tasting success, Noyes wanted to establish a bricks-and-mortar location, which he did after a long search with McNeill. The couple redesigned and renovated a 1921 former Esso service station, in Warrenton, opening the bakery on July 31, 2009.

With the nation in the throes of the Great Recession, the timing sucked. But Noyes and his husband and team persevered. After the economy picked up, Noyes sent a thank-you note to then-president Barack Obama in 2016. Obama dispatched a staffer to hand-deliver a note to Noyes, who handed Obama’s man a sweet-potato pecan pie—Noyes’ mash-up of two classics.

On Pi Day, March 14, 2016, Obama posted a lengthy shout-out on Facebook and the White House website, commending Noyes on both his perseverance and his pie. “I like pie. That’s not a state secret…I can confirm that the Red Truck Bakery makes some darn good pie,” Obama wrote.

So, you see, it’s not just about luck. It’s also about perseverance, relentlessly pursuing a dream, and baking goodness into everything you do.

Meet the author

As part of the Virginia Festival of the Book, Brian Noyes will appear at Williams Sonoma at The Shops at Stonefield, from 11am-12:30pm on March 21, for a baking demonstration, discussion, food samples, and a book signing.

Recipe

Strawberry rhubarb pie

From the Red Truck Bakery Cookbook, by Brian Noyes

First published in October 2018, Red Truck Bakery Cookbook is now in its second printing.

“My dad was a dessert purist who loved straight-up rhubarb pie, but it was always too one-note and tart for my liking,” Noyes writes. “To sweeten it and incorporate a lightly floral component, I added strawberries brightened with lemon zest, cinnamon, and ginger. They’re the perfect counterpoint. Dad would probably frown upon my version of the pie, but our customers like it this way. Everyone loves seeing it appear on our shelves, if only because each year it marks the first fresh-fruit (or fresh-vegetable, in the case of rhubarb) pie after a long winter.”

Makes one 10-inch pie

Ingredients

3 or 4 stalks fresh rhubarb, sliced on an angle into ¼-inch-wide pieces (2½ cups)

4 cups fresh strawberries (about 2 pints), hulled, halved if large

1¼ cups sugar

½ cup cornstarch

¼ tsp. ground cinnamon

¹⁄8 tsp. ground or freshly grated nutmeg

¹⁄8 tsp. ground ginger

1 tsp. lemon zest

2 tsp. fresh lemon juice

1 recipe Classic Piecrust dough, or

2 store-bought crusts

2 tbsp. unsalted butter, chilled and cubed

1 large egg, whisked with 1 tablespoon water

Vanilla ice cream, for serving (optional)

Method

1. Preheat the oven to 375 degrees. Place a raised wire rack inside a rimmed baking sheet.

2. In a large bowl, combine the rhubarb and the strawberries.

3. In a medium bowl, mix together the sugar, cornstarch, cinnamon, nutmeg, ginger, and lemon zest. Add the sugar mixture to the rhubarb and strawberries and toss to combine. Stir in the lemon juice. Let sit for a few minutes to allow the fruit to release juices.

4. Roll out one disc of pie dough into a 13-inch round and fit it into a 10-inch pie pan, leaving the crust overhanging. Pour the strawberry-rhubarb mixture into the crust and dot the top of the fruit with butter.

5. Roll out the second disc of dough into a roughly 18-by-13-inch rectangle. Cut it crosswise into six 3-by-13-inch strips.

6. Create a lattice crust by laying three strips of dough across the pie horizontally, then laying three strips of dough perpendicularly across them. Weave the top strips of dough over and under those on the bottom. Trim the dough about 2 inches from the pan, and roll and crimp the edges, combining the lattice crust with the dough in the pan. Brush the dough with egg wash.

7. Carefully place the pie on the prepared baking sheet. Bake for 90 minutes, turning after each 30 minutes or until the center is bubbling. Let cool on a raised wire rack.

8. Serve with vanilla ice cream, if desired.

Categories
News

Talking shop: Filling Stonefield vacancies is a priority

It was difficult to snag a parking space on a recent middle-of-the-day trip to The Shops at Stonefield—the upscale shopping center that houses Trader Joe’s and Regal Cinema and was recently acquired by a national development firm. Though the place was crowded with shoppers before New Year’s Eve, the new owners say filling the center’s vacancies will be an immediate challenge.

Currently, nine spaces—a total of 28,000 square feet—are vacant, according to O’Connor Capital Partners, which is based in Manhattan and has developed many retail centers, residential and office buildings, but never in Virginia. It purchased the shopping center from EDENS, a development firm headquartered in several major cities across the country.

“The plan is to bring in more key tenants that aren’t already represented in the market and that have made The Shops at Stonefield the preeminent retail destination in the region,” O’Connor Capital spokesperson Mitch Breindel said in a press release.

Keith Rosenfeld co-owns HotCakes, a full-service catering business with an eatery in the Barracks Road Shopping Center since 1992. In the age of the Internet and online stores such as Amazon that can deliver goods to your front door, he says it’s becoming increasingly difficult for retail storefronts to be profitable while competition increases.

“The pieces of the pie just keep getting sliced thinner and thinner for each individual store because there are so many new ones, yet rent and other expenses keep going up,” Rosenfeld says.

Though the new owners have expressed some concern about the number of vacancies at The Shops at Stonefield, he says shopping centers are built today in anticipation of making sales over the next 20 to 30 years, and “Charlottesville may well grow into it.”

And development itself is competitive. “If a developer does not ‘buy the dirt today,’ he risks losing it forever,” Rosenfeld says. “A competing firm may swoop in, buy and develop the site, and box that developer out of the market. It’s the landrush aspect of development.”

Is there room for more retail in Charlottesville? “Nobody knows, but everybody’s got an opinion,” he says. “There’s no question in my mind that we are over-restauranted. I would also argue that we’re over-supermarketed.”

High-end retailers, such as the Jared jewelry store opening at Stonefield, might be in the best position for the future, he says, because people generally don’t order wedding rings and other expensive jewelry online.

Developers will likely also continue renting to restaurants because they draw customers into shopping centers and provide a lifestyle element. Rosenfeld notes the number of eateries currently open at Stonefield—14 out of the 41 spaces listed on the shopping center’s website—make up about one-third of its total retail. The question he asks, though, is how many of those restaurants will survive the intense hyperlocal competition for diners.

The owner of Whimsies, a children’s clothing and toy store that recently relocated from Barracks Road to Stonefield, says she was wary of moving at first and had heard about insufficient parking and low customer turnouts at the latter shopping center. But now, patrons who are waiting to eat dinner or for a movie to start often enter her store to kill time.

“We recognize a lot of traffic from those things,” owner Jessie Wright says. “We’re very excited to be at Stonefield. It was a scary thing to do after 30 years of being in one spot. …We are happy with the decision and it has really helped us.”

Categories
News

‘Invasive’ noise: Neighbor baffled by persistent sound

In September, C-VILLE Weekly reported that neighbors living near the recently constructed Costco on U.S. 29 North complained of loud noises produced by fans on top of the building. Representatives of the massive wholesale store agreed to baffle the noise, and the project is now finished. However, according to one neighbor, the noise not only persists, but could be louder than before.

Donald Healy, a local elementary school teacher, lives in a townhouse on Commonwealth Drive, behind Costco in The Shops at Stonefield. His home is situated atop a hill, putting it in line with the roof of the store, which is covered in heating and cooling units.

“With the leaves off the trees, it’s even louder,” Healy says about the persisting sound. During the quietness of a recent storm that blanketed the area in approximately 20 inches of snow, he called the noise “deafening.” The “invasive” noise varies in decibel level, he says, but it’s often unbearable—as he lies in bed near closed windows he can almost always hear it.

Healy was surprised to learn that the sound baffling project is now completed.

According to Jeff Rudder, Costco’s director of real estate development for the eastern region of the U.S., a crew wrapped up the project at the beginning of February, and though “it didn’t happen quite as fast as we wanted it to,” he says, the actual installation of the baffles only took a few days. The sound study, design and baffle manufacture took five months to complete. And although Rudder says this type of noise reduction has likely been installed at other Costco locations, he has never instituted it on one of his projects.

Healy says he can drive by Walmart on a road that’s level with the store’s roof and not even hear a hum. County code compliance officer Lisa Green says that people living near Walmart have never complained about noise pollution, and she isn’t sure why that store emits less noise than Costco. In September, Brad Sheffield, Albemarle supervisor for the Rio District, said there was a similar issue with Gander Mountain on 29 North, where the store’s air conditioning units were backed up against a row of homes. Though Sheffield was not a supervisor at this time, he says he’s been told the developer complied and reduced the noise.

Green took the initial Costco reading in September in a neighbor’s backyard behind the store. At the property line, where she is required to measure noise, the reading was 52 decibels, just under the daytime residential noise limit of 60 decibels.

But because the backyards of the homes on Commonwealth Drive are on a hill, Green noted in September that the readings went slightly above the ordinance limit when she stepped farther into a home’s backyard and closer to Healy’s property.

Since the sound-reduction project’s completion, Green says a neighbor who lives directly behind the store said the noise has lessened.

Rudder, who is aware of Healy’s concerns, says a crew will return to Costco for a secondary sound study in the coming weeks.

“We’ll see where we go from there,” he says.