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Coronavirus News

We are open: Local retailers adapt to stay afloat

In recent weeks, multiple local retailers, from Oyster House Antiques to Angelo Jewelers, have been forced to shut their doors due to Virginia’s stay-at-home order. But others are adopting contactless business models, and customers are still streaming in.

Shenanigans Toys & Games, on West Main Street, has made the transition to online shopping. Customers can peruse items on the store’s website, then place their orders online, over the phone, or through social media. To encourage people to shop locally, the store offers free delivery for Charlottesville and Albemarle County residents, and contactless curbside pick-up for all customers, says owner Amanda Stevens.

“There’s an expense to offering free delivery, and that’s something that I’m taking on in an effort to keep my customers with me [and] get by,” says Stevens. The store’s seen a rise in sales of puzzles, arts and crafts, games, and outdoor toys. Stevens also hasn’t had to lay off any employees—instead, she’s hired several more to help with deliveries. 

“I’m blown away by the community support,” she says. “I’m so thankful to be a small business in Charlottesville, where people care about trying to make sure that we’re here when this is all said and done.”

Longtime sportswear staple Mincer’s, at The Shops at Stonefield and on the Corner, has also gone online, and offers free shipping for customers who spend $10 or more. For those who live within a couple hundred miles of the store, purchases generally arrive in a day, says owner Mark Mincer.

Unfortunately, the store laid off some of its staff, because business has had “a huge drop off from what we normally do,” says Mincer. The handful of people currently on staff make sure to stay in separate rooms, as they work on shipping orders, among other daily tasks. Like Shenanigans, Mincer’s has seen a big uptick in jigsaw puzzle orders, and is now sold out until next month. 

“It’s not going great. It’s not going terribly. But it’s going,” says Mincer. “I think things are going to get better at some point…we are trying to get one of those PPP loans from the government to try to help pay the hourly employees, especially the one who are not able to work.”

“There’s [also] been some talk about possibly delaying the collection of sales tax, payroll tax, or income tax,” he adds. “If any of those due dates are postponed…it’ll definitely help.”

While relying mainly on website and phone orders, The Happy Cook, in Barracks Road Shopping Center, is allowing customers to make in-store purchases, but in a limited capacity.

“We are allowing ourselves to be open for intentional shopping. If people call in advance and know exactly what they’re looking for, they [can] come in, make sure that is what they want, pay, and leave, so that we aren’t having interaction with them,” says owner Monique Moshier.  “We’re normally seeing…in total for a day, maybe 10 people [do this].”

For customers who don’t need to come into the store, The Happy Cook offers curbside pick-up, and free delivery for those within a 15 miles radius. It also posts no-cost daily cooking tutorials on Facebook, and streams one to two hour-long cooking classes per week with a professional chef ($20 per Zoom account). 

“From a business perspective, it’s just challenging all around…the revenue is sustainably diminished from a regular day. Every transaction probably takes three to four times more work than it used to,” says Moshier. “But it really has been so encouraging to feel like the Charlottesville community is recognizing that, and is really trying to get behind [local businesses]…customers are going out of their way to be like ‘Hey, I don’t necessarily need this today, but I’m not affected by this financially, so I am buying these things because I want to support you.’”

In order for area retailers to survive this difficult time, residents need to shop local as much as possible, not just now but long after the epidemic is over, says Elizabeth Cromwell, CEO of the Charlottesville Regional Chamber of Commerce, which has been working to provide the business community with information on loans, grants, and other forms of relief.

“Everybody should look at a local organization first and see if they can fulfill your request,” says Cromwell. “And as major organizations like UVA, the city, and the county reopen in the coming months, we are certainly going to be advocating that [everyone] make a very specific effort to buy local wherever possible.”

Even when you aren’t able to get what you need from an area business, “leave a review for somewhere you have shopped with on Google, Yelp, or any social media platform,” adds Stevens. “Those reviews go such a long way.”

Correction 4/16: The original version of this story inaccurately stated that business at Shenanigans Toys & Games has been “booming.” While the store has seen a rise in sales for certain items, sales are down overall, and it is struggling with the added expenses of free delivery. 


To see who’s open and what they’re offering, check out these lists from the Charlottesville Chamber of Commerce.

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News

Retail casualties: Plow & Hearth closes Barracks Road store; will others be next?

Barracks Road Shopping Center’s go-to location for bird feeders, peacock wind spinners, and outdoor furniture is nearly empty now. Plow & Hearth will end its 30-year-plus run at Barracks Road March 1, and increased rent was a factor in the decision to shutter the store.

“Our lease was coming to term and it had some economics that didn’t work for us,” says Paul Abugattas, Plow & Hearth director of retail operations. “Our online business is healthy while retail continues to decline.” The company has closed five of its 23 stores in the past year, and plans to invest more in its Madison properties, including a flagship store there, he says.

Ten or so employees at the Barracks Road location will soon be out of jobs. 

The area’s oldest shopping center once boasted a zero percent vacancy rate, but about 6 percent of Barracks Road’s square footage currently is unoccupied, according to its website. That includes the still-empty, 16,000-square-foot former CVS store and Brixx Pizza. 

The Brixx space is available for an eye-popping $25,000 a month, according to Jerry Miller, CEO of VMV Brands and I Love CVille Real Estate. “Two different restaurateurs told me that,” he says. Asked to confirm, Federal Realty, which owns the shopping center, says it does “not share details pertaining to leases.”

“Because the rents are getting to be so high,” says Miller, “the local mom-and-pop and brick-and-mortar stores are priced out.” Those establishments, he says, will filter to midtown (West Main) and downtown, where former Barracks Road tenants Shenanigans and Lynne Goldman Elements, respectively, have migrated. He predicts Barracks Road will become a “bastion of national brands that have very little ties to this community.”

Many retailers across the country are struggling and closing stores, despite the strong economy. The New York Times reports 9,000 shuttered in 2019, with another 1,200 closings announced so far this year. Fashion Square Mall has seen a steady stream of vacancies, losing anchor Sears and most recently Gap.

At Barracks Road, “Our business is down from a year ago,” says HotCakes co-owner Keith Rosenfeld. The gourmet café and bakery has been in the shopping center since 1992, and he doesn’t remember seeing so many open spaces. 

He says Barracks Road is “still the best, most established shopping center in town,” with Stonefield in that same high-end niche. But if local specialty shops can’t afford to be there, “you get more schlock, more national chains.” 

And restaurant chains make it tougher for establishments like HotCakes, which makes everything in-house and employs around 50 people earning double-digit hourly wages.

With the rise of e-commerce, the trend in the shopping center industry is more “lifestyle experiences,” says Rosenfeld, because “visitation and spending in malls is going down.” Some, like Stonefield, have a movie theater to draw people, and there are more restaurants.

“Unless the industry can figure out how to get people to eat two to three lunches, it’s very hard to grow sales,” says Rosenfeld.

Many locals have wondered about the viability of Stonefield, which is losing Pier 1, and saw the closure of Travinia and Rocksalt last year.

But others say business is just fine. “Stonefield has worked out great for us,” says third-generation retailer Mark Mincer, who opened a Mincer’s there in 2013. “We’re reaching a lot of area people who don’t necessarily come to the Corner.” And his business has gotten better since L.L. Bean opened next door, he says. 

Mincer notes that his rent goes up 3 percent every year at both the Corner and Stonefield. “I don’t love it,” he says. “If we want to go to Ruckersville, we could find something cheaper.”

The Times attributes the decline of retail not so much to e-commerce, but to factors like big box stores and income inequality, which mean retailers catering to high- and low-income customers are seeing growth, but those targeting the middle class, which has seen an unrelenting decline in income, are suffering.

HotCakes’ Rosenfeld agrees, noting Charlottesville’s “extremely high rents and cost of living.” Would-be shoppers paying $1,200 a month in rent for an apartment don’t have as much disposable income, he says. He also thinks the number of centers that have opened in the past few years have impacted existing stores.

The upcoming opening of Chick-fil-A in Barracks Road Shopping Center is expected to generate traffic to the mall—although that isn’t likely to help establishments like HotCakes. 

Federal’s VP of asset management, Deirdre Johnson, says the center has recently added Zoom and Club Pilates “in response to the demand for boutique fitness.” Spring Street Boutique and a Mahana Fresh franchise will be opening soon. 

“Most of the new stores are locally owned, providing Barracks Road a healthy mix of local, regional, and national merchants to best serve our community,” she says.

Spring Street owner Cynthia Schroeder is bucking the trend of  area retailers exiting Barracks Road. “I think it’s the first place people think of to go shopping,” she says. “It’s one of the best malls in the country. It’s where people go to go clothes shopping.”

She declines to say what her rent is, but acknowledges: “It’s not inexpensive.”

Schroeder will close her Downtown Mall store and expects to open the new one in the spring. She isn’t worried about the empty storefronts at Barracks Road. “I think they’re going to fill those.”

 

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News

Governor goes shopping at Mincer’s

Governor Terry McAuliffe popped into Mincer’s on the Corner this afternoon because he likes to visit small businesses—and he needed a new polo shirt. “Extra large,” says McAuliffe. “I’m pumped.”

He was in Charlottesville to speak to UVA scholars at the Center for Politics and he’d had lunch “with Larry and Terry—” Professor Larry Sabato and UVA President Teresa Sullivan.

At Mincer’s, the governor was faced with some tough choices—which striped shirt to buy. He ended up with a couple and some shorts as well.

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Staff photo

He quizzed Mark Mincer on his bestsellers—UVA-emblem jackets and chapstick—as well as Mincer’s biggest sales weekend, in between chatting with customers and posing for photos.

Outside, he spoke to young women dining at the Virginian. “Be sure to vote this year,” he advised.

And he weighed in on the 5th District congressional race, in which Dem Jane Dittmar faces off against Republican state Senator Tom Garrett. Not surprisingly, he endorsed Dittmar. “We need people who can get things done,” he said. “I’m tired of partisanship. We need someone who can work with the new president—Hillary.”

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Governor Terry McAuliffe on the Corner. Staff photo

Next stop: Democratic campaign headquarters on the Downtown Mall.